Shipping & Returns

We ship by USPS Priority (including Flat Rate boxes when possible),or by UPS (U.S. Only) for heavier packages. International is Priority only. We ship daily. I can fit about 15 lbs of Lauscha, Moretti, CIM,  or other 13 inch glass into a flat rate box safely. Bullseye rods are too long to go into those boxes and need to ship either regular USPS Priority or UPS. We now require insurance on all orders and the insurance must be for the full amount of the package. After you place an order you can also check your account to see the status of that order or print an extra invoice from the website. Your order confirmation email has my phone # on it. For other questions please email and tell me if you want me to call you.  Please be sure to sign up for the newsletter too...Thanks! 

Returns are accepted within 7 business days. Return shipping is the responsibility of the buyer! Restocking fee. If we pull and pack a large order for you and you change your mind before it is shipped there is a 20% Restocking fee deducted from your refund. I really prefer to not spend my day pulling orders that cancel at the last minute so please be sure you are ready to buy before you make the transaction.

We make extensive use of Flat Rate Boxes and have had excellent luck with them.. The shopping cart does not know what will fit into a flat rate box and so it calculates the full priority shipping rate.Once we pack your order we refund the overage. . Flat rate boxes now include free insurance up to $50.00.

 
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